Shared inbox
One WhatsApp inbox for your whole team
Stop forwarding screenshots or asking who replied. Give every agent the same conversation history, clear ownership and the context they need to help.
- Conversation ownership
- Contact profiles
- Intent labels
- Attachments and read states
Interactive product preview · demo data
Inbox capabilities
Built for teams, not shared passwords
A shared number should not mean shared chaos. Every action is attributable to a member of the company.
Assignment and ownership
Assign conversations to active members, including bulk assignment and round-robin settings.
Contact context
See phone details, custom fields, lead status and previous activity beside the thread.
Intent labels
Mark conversations as interested, support, follow-up, sales or not interested.
Media and files
Send and receive images, videos, audio and documents with attachment history.
Read and typing states
Mark messages as read and show typing state while an agent responds.
Activity timelines
Review messages, team actions and system events in one chronological view.
Ownership
Every conversation has a next step
Assignment is not just a label. It tells the team who is responsible and keeps unassigned conversations visible.
- Assign one conversation or many at a time
- Route unassigned inbound conversations round-robin
- Filter by status, assignment, intent and search
- Keep contact names and profile details editable
Interactive preview · demo data
Setup
From shared number to shared inbox
Connect the company number, invite the team and decide how conversations should be owned.
Connect the number
Link the company WhatsApp Business account and phone number.
Invite the team
Add members with company-specific roles and inbox permissions.
Set assignment rules
Choose eligible agents and whether new conversations should be routed automatically.
Can two agents reply to the same customer?
Yes, but the conversation has an owner and an activity timeline so the team can see who replied and when. Assignment reduces duplicate replies.
Can I see which agent handled a conversation?
Yes. Assignment and activity history show team actions alongside messages and system events.
Can I use multiple WhatsApp numbers?
The product supports company-owned WhatsApp accounts and phone numbers. The exact number of connected accounts depends on your plan and Meta configuration.
Does the inbox store attachments?
Yes. Attachments are stored through Laravel storage and can be reviewed from the conversation files view, subject to your retention settings.
Next step
Ready to run WhatsApp properly?
Bring the inbox, campaigns, automations, leads and AI into one company-scoped workspace.