AI employees
AI that knows your business, not just generic replies
Give AI employees your offerings, company information and policies, then let them handle conversations with a clear path to human handoff.
- Company knowledge
- Offerings and policies
- Human handoff
- Run history
Interactive product preview · demo data
AI capabilities
Grounded, permission-aware and reviewable
The AI layer is designed around company context and safe boundaries, not autonomous access to everything.
Company information
Teach the AI about the business, locations, hours and service model.
Offerings
Add products or services with prices, descriptions and import support.
Knowledge and policies
Store approved answers, policies and escalation rules.
Human handoff
Let the AI request a teammate when the conversation needs judgment.
Run history
Review AI runs and their outcomes instead of guessing what happened.
Safe assistant
The workspace assistant proposes drafts and respects the user permissions.
Human in the loop
Automation with an exit ramp
AI should reduce waiting time, not trap customers. The handoff path is part of the workflow, not an afterthought.
- Assign conversations to AI employees
- Request a human when confidence or policy requires it
- Keep team notifications for handoffs and failures
- Review run history and improve the knowledge base
Interactive preview · demo data
Setup
Four steps to a useful AI employee
The quality of the AI depends on the quality of the company context you give it.
Add company context
Complete the company information and offerings.
Add knowledge
Write the policies, answers and escalation rules the AI should follow.
Choose the guardrails
Define the routing and handoff behavior for the AI employee.
Review and improve
Use run history to spot gaps and update the knowledge base.
Does the AI send messages without review?
AI employees can handle conversations when you assign them and your configuration allows it. The separate workspace assistant only prepares drafts for a human to review. Both respect company permissions.
What data does the AI use?
It uses the company information, offerings and knowledge items you provide, plus the conversation context needed to respond. Company data is scoped to the active company.
Can a customer reach a human?
Yes. AI employees can request a human handoff, and the team is notified when a handoff or failure needs attention.
Does the AI work in every language?
Language quality depends on the model and the content you provide. Test the conversations that matter to your business before relying on automation.
Next step
Ready to run WhatsApp properly?
Bring the inbox, campaigns, automations, leads and AI into one company-scoped workspace.